The EZLynx September 2020 release is now available! Here are some of the highlights:
Automation Center adds Dashboard and Texting
EZLynx 5 users will notice the brand new addition of a dashboard to Automation Center. This new feature provides an overview of the automation driving your agency. Gain valuable insights into your agency’s total number of automation executions, top executed workflows, the number of workflows enabled and the branches executing the most workflows. Usage data can be viewed for this month, last month and year till date.
Texting has also been added as an available action for select customer Triggers. The Send Text Message option reflects clients’ growing preference for texting when communicating with your agency on transactional matters. You can also opt for Text Messages as a backup method within workflows where the Send Email Action has been chosen, but no email address exists for the client.
Text Messages can even include attachments, such as images or videos. You can also provide a direct link to your agency’s Client Center portal within the text message.
Claims added to Client Center
The claims experience is ultimately how insureds judge their carrier, their agent… and really “insurance” altogether. That’s why customer self-servicing has become so important. It delivers a sense of immediacy that can be accomplished no other way.
With the addition of Claims to Client Center, your agency can now share relevant and timely claim updates via this convenient customer portal. Keep insureds engaged, up to date and less stressed during the claims process. Your clients can view claims, status, adjuster information, and even provide feedback.
To help keep your clients informed, we’ve also added a Claims trigger to Automation Center. This trigger automates a notification to insureds when there is an update to their claim. Once a claim is closed, insureds will even be prompted to take a quick survey about their experience.
Client Center can now be added to Insureds’ Mobile Devices
Give your clients the reassurance of knowing that your agency is never more than a button press away!
That’s right, your customers can now add your agency’s Client Center customer portal to the home screen of their mobile devices. When logging in, they will be prompted with the option to add this new “Insurance” icon to their home screen. Once installed, your customers will receive convenient, complete online self-service with a single click.
Just one more way EZLynx is helping your agency deliver a modern insurance experience.
EZLynx has partnered with Flood Risk Solutions, Inc., to provide flood insurance as a new cross-selling opportunity during the quoting process. This new integration is available to EZLynx 5 users through the EZLynx Connect Marketplace.
Once the integration has been added, it will automatically identify applicants residing in a flood zone when Auto and Home quotes are returned. From there, you are walked through the process to generate a quote.
New! 24/7 In-Product Help and Information
Now you can access product Help and Information without ever leaving EZLynx.
Look for the new “Question Mark” Icon in the top-right to search 500+ articles in the EZLynx Knowledge Base. Simply type your question, and EZLynx will display the resources available to answer it.
Use the “Book” Icon in the Main Menu (left side) to access training and webinar information.
For more information on any of these exciting new features, please visit the EZLynx Solution Center.