EZLynx Client Center is now Mobile Friendly

The time and money required to keep an existing customer is often much less than the investment required to get a new customer.  Therefore it makes sense then that you would invest in the infrastructure needed to keep your current customers happy.

EZLynx Client Center - Mobile LoginOur latest version of EZLynx Client Center came out last year, and we have seen more and more agencies take advantage of this companion to EZLynx Management System, providing 24/7 customer self-servicing on their agency website.  And just like our Consumer Quoting product, we have also monitored the growing volume of visitors that come from mobile devices.

After all, it does make sense.  If you’ve got an always-on customer service center, why wouldn’t you make it easy for your on-the-go consumers to log in and access things like their auto proof of insurance? Already, several states have passed or are debating legislation to allow motorists to present digital insurance cards from their mobile devices as proof of insurance during a traffic stop.

As always, EZLynx continues to be at the forefront of innovation in announcing that later this week EZLynx Client Center will detect if your consumer is coming from a mobile device and automatically switch to a more mobile-optimized version of the site.

Users will be able to quickly log in from their phone or tablet, view policy details, send their agent a quick message, and view important policy documents, including automatically generated proof of insurance cards for their auto policies.

EZLynx Client Center - Mobile Document CenterWe also wanted to take advantage of features that are specific to a mobile device, so your customers can also snap a picture on their phone and quickly upload it to the document center.

These days, people are very well connected, and they expect around-the-clock access to their insurance information. In fact, many of your customers probably don’t even bother to keep paper copies of their policy documents, but assume they’ll be able to access the information electronically when they need it. If they can’t, they probably won’t be happy about having to wait for business hours so they can call you and get the information they’re looking for.

All of this information is right at your customers’ fingertips because it’s easy to integrate the EZLynx Client Center with your existing website, and if you already have EZLynx Client Center, you don’t have to do anything to take advantage of the new mobile features.

Even better, our EZLynx Agency Websites are built fully integrated with both EZLynx Consumer Quoting and EZLynx Client Center. When you use our whole suite of products, you’ll find that you’re able to provide a superior level of service to your customers to keep them happy and improve customer loyalty and retention.

EZLynx Agency Websites - Seamless Integration

Take a minute to picture your day without the frantic phone calls and emails from customers trying to find policy documents, ask questions about their coverage, or make changes to their policy. Not only does EZLynx Client Center eliminate many of these interruptions, but it also makes your customers happy, and happy customers tend to be the ones who stick with you!

Find out how you can start delivering superior customer service today.


 


It’s Here: EZLynx Consumer Quoting mobile

EZLynx is revolutionizing the way insurance agencies do business

EZLynx is excited to announce the release of our mobile version of EZLynx Consumer Quoting. With the introduction of EZLynx Consumer Quoting mobile, consumers using mobile browsers are automatically greeted with a quote screen optimized for their device, yet still containing all of the powerful quoting features of the desktop version. The interface includes an easy-to-complete form that meets consumer demand and exudes professionalism and relevance to potential customers.

Once the form is completed and submitted, consumers can receive access to instant, real-time insurance quotes from multiple providers without picking up a phone or using a desktop computer.

EZLynx Consumer Quoting mobileEZLynx Consumer Quoting mobile will be enabled for everyone that has our Enhanced Consumer Quoting at no additional cost.  Otherwise, Mobile Quoting is available as an add-on.

The Mobile Explosion

According to a 2013 study by ComScore, the evolution of mobile devices has reached new heights with more than 129 million Americans carrying smartphone devices. That number is expected to increase by 40 percent over the next three years – a change that is sure to further fuel the popularity of mobile search.

Currently, desktop Internet searches only barely edge out mobile web searches in popularity among Americans. But in December 2012, CNET reported that a year-end Internet trends report delivered at Stanford University showed that mobile web is gaining fast on desktop Internet traffic, and in some places it has already surpassed it.

What Higher Mobile Search Means for Insurance Agencies

The number-one reason web browsers visit an insurance agency’s site for the first time is to obtain insurance quotes. It is no secret that consumers have acquired insurance quotes online for many years, but the number of those online quotes requested via mobile web devices has steadily increased month by month. Mobile searches for insurance quotes using smartphones and tablet devices are at an all-time high and are only expected to grow higher.

EZLynx Consumer Quoting mobile in several colors

But despite requests for on-demand insurance quotes, Internet users accessing from smartphones and tablets want to get a quote quickly without having to zoom, pinch and pan the screen to view and enter information. In fact, consumers are becoming increasingly impatient with websites and even mobile applications that are not optimized enough for their favorite devices. Slow-to-load pages or pages that are not simplified for mobile devices are left for competitors with faster and more navigation-friendly sites.

Cutting-edge features like EZLynx Consumer Quoting mobile ensure that independent insurance agencies can edge out the competition and avoid overlooking such a pertinent part of the insurance market. After all, insurance agencies cannot convert traffic if they don’t have any.

To get started with EZLynx Consumer Quoting mobile, email [email protected] or give us a call at 877-932-2382.


EZLynx Agency Websites is the perfect compliment to Consumer Quoting mobile

EZLynx Agency Websites are mobile optimized and ready to work seamlessly with Consumer Quoting mobile

In an age of digital marketing and search engine optimization, insurance agencies need a powerful website to reach a wide audience and bring in new customers. With the increasing shift to mobile devices, consumers are using their phones and tablets almost exclusively for day to day browsing.

Responsive Designs with EZLynx Agency WebsitesEZLynx Agency Websites capitalizes on this growing trend by building responsive websites that automatically adapt to the device and screen size of each visitor.

Combine this with EZLynx Consumer Quoting mobile, and your agency will be able to provide a perfect online experience for consumers, wherever they may be.

To get started with EZLynx Agency Websites, email [email protected] or give us a call at 877-932-2382.


EZLynx MarketplaceeSignature by AssureSign

Coming soon, the new and easy way to send electronic documents to your customers

In as little as 5 simple steps, you can send secure documents directly from your EZLynx account!

This feature will…

  • Save you time and money by sending and receiving documents in minutes
  • Provide user-friendly interface for you and your customers
  • Support signing documents online or with mobile devices

If you would like to be notified when eSignature by AssureSign is available on the EZLynx Marketplace, please fill out the form below.

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Did you know?

You can keep track of expiration dates in EZLynx

Powerful Features of EZLynx Management SystemIf you don’t have EZLynx Management System, you can still manually enter policy data to keep track of expiration dates.


Don’t forget, we offer FREE Webinars every week

From new user training to powerful ways to get the most out of EZLynx, we provide Webinars several days each week. Sign up at any time.

Visit https://support.ezlynx.com/webinars/ to see what’s available.


EZLynx Consumer Quoting Mobile is Coming Soon

EZLynx Consumer Quoting - Mobile TrendsIt’s an exciting time in the insurance industry.  Rapid changes in technology and the way consumers expect to do business has created new opportunities for technology savvy agents.

EZLynx continues to be on the cutting edge of innovation as we put a strong emphasis on our Management System and Client Center products to help bring together a full customer lifecycle solution for the digital marketplace.  One trend that we see in our statistics each month, though, is an increase in Consumer Quoting traffic on mobile devices.

EZLynx Consumer Quoting - Without MobileWe saw a major need in the market to provide a mobile optimized consumer quoting experience for independent agents that will help that growing segment of traffic to complete the quote process.
If you’ve ever tried to fill out a form on your phone on a desktop-optimized website, you are aware of just how frustrating all the pinching and zooming and panning back and forth can become.

EZLynx Consumer Quoting with the mobile feature enabled will automatically detect if the user is on a mobile device and switch to a user friendly mobile interface.  Forms fields line up neatly on the screen and become perfectly readable on your tablet or mobile device.

EZLynx Consumer Quoting - Mobile Optimized

Included with Enhanced Consumer Quoting, our mobile optimized quoting experience will help make it easier for online shoppers to bring their business to your agency.

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