Your Virtual Agent Selects EZLynx to Elevate Remote Work Model

Agency utilizes cloud-based agency management system to standardize its operational processes and create an efficient digital experience for staff and customers

LEWISVILLE, TX– MARCH 16, 2023 – EZLynx, an Applied company, today announced that Your Virtual Agent has selected EZLynx to support business growth and remote working environment. The EZLynx management system will enable Your Virtual Agent to automate workflows and manage book of business on a single platform, allowing staff to prioritize retention, streamline agency workflows, and support staff and customers anytime, anywhere.

“At Your Virtual Agent, we believe we can bring our clients the trusted insurance agent experience in a modern world, which means our business too needs to operate on modern technology,” said Jaclyn Slavens, agency manager, Your Virtual Agent. “We are a predominately remote operations, and the more we learned about EZLynx, we saw a partner that mirrored what our agency believes in – that virtual piece of not having to be in the office Monday through Friday to write business, retain business, and communicate with your customers.”

EZLynx’s integrated agency management technologies provide comparative rating, agency management and automation, commercial submissions, retention tools, consumer quoting, email marketing, text messaging, online client self-servicing, and so much more. The system maximizes agencies’ potential by increasing their ability to retain current customers while acquiring new business. By providing a central location, EZLynx enables agents to generate and store quotes, policies and documents, as well as easily remarket with up-to-date information that is synced from agents’ daily policy downloads. Through advanced automation and the ability to seamlessly connect to insurers and insureds, agents using EZLynx improve productivity, simplify management, optimize serviceability and increase profitability.

“The insurance industry is largely viewed as lagging behind, but today’s insurance professionals and customers are pivoting towards remote environments, looking for more digital ways to interact in all aspects of life,” said Brenna Johnson, vice president of product management, EZLynx. “EZLynx will enable Your Virtual Agent to manage all lines of business in a single system regardless of role, time or location, creating greater connectivity and productivity for the agency and customers alike.”

WEBCETERA Introduces New Marketplace for Carriers and Vendors

WEBCETERA® is excited to announce a new marketplace for Insurance Carriers and Vendors called EZLynx Marketplace.

EZLynx Marketplace will ultimately enable third party vendors, insurance carriers, and large MGAs and brokers to build custom applications for, and market to, the vast EZLynx customer base.

These custom applications can leverage the robust quote and policy data available through the EZLynx quoting engine and the EZLynx policy download engine to offer new and innovative services to the EZLynx customer base.

“EZLynx Marketplace will eventually allow agents to buy these applications with the click of a mouse just like consumers purchase apps for smart phones today,” says David Taylor, Vice President of Product Integration at WEBCETERA. “We believe strongly that the extensive EZLynx network of over 5,000 agencies will make this a compelling business model for third-party vendors and insurance carriers.”

David Taylor, an insurance software industry veteran, has recently joined the WEBCETERA family to lead this effort.  Taylor began his career in 1991 as an assistant Controller at the major national MGA Combined Group Insurance Services, Inc.  Taylor served in various roles including CTO for Combined Group and Quantum Integrated systems and later as National Sales Director for AgentDirectExpress and RealtimeExpress.  His responsibilities included marketing initiatives and sales as well as managing analysis of all revenues and costs generated by those industry changing products.

“With this innovative new effort, we believe we can make a solid step towards the future of insurance software technologies.  WEBCETERA is committed to being a leader that plays a major part in bringing the benefits of new technologies to businesses in our industry.”

Insurance Software Industry Veteran Mele Lynn Fuller joins the Webcetera Team

We are excited to announce that Mele Lynn Fuller has joined the WEBCETERA® family as an industry consultant to provide her extensive experience and knowledge with standards organization. Mele’s résumé boasts an impressive career spanning 47 years of service in the insurance industry.

Mele has served as a representative of Safeco and Liberty Mutual Agency Corporation in multiple industry organizations including, ACORD®, ACT®, IVANS®, and IIABA’s Agency Council for Technology. In the past decade she has navigated some of the most important technology transitions in a lead role, pioneering and overcoming some of the most crucial technical challenges that our industry has faced in that time. With Webcetera she will provide an excellent point of view for upcoming business initiatives with Policy management. We look forward to her insightful contributions allowing Webcetera to further develop and strengthen our industry standards and relations.

“Mele Fuller will be a tremendous asset to our organization. We are proud to have such a seasoned expert with a remarkable background and list of accomplishments join our team,” says Nag Rao, President of Webcetera. “As Webcetera helps Independent Agents prepare for the challenges of the 21st century, Mele will help us to coordinate our plans with industry standard organizations and thus help move the whole industry forward.”