Everyone loves to text. It’s quick, to the point, and you can do it from anywhere. Agencies are keenly aware of the huge E&O issue caused by communicating with their customers via text messages because the courts find that if it’s not documented in the agency systems, it never happened!
EZLynx Text Messaging integrates perfectly with EZLynx 4.0 so you can send and receive text messages with your customers – knowing the messages are safely stored in EZLynx.
Using a specially provided phone number, your agency will be able to send and receive text messages – directly from within EZLynx. No other agency automation vendor offers such a tightly integrated solution.
On a particular consumer in EZLynx, select the option to send a text message, choose the phone number, type your message, and click ‘send.’ It’s as simple as that. Best of all, everything is logged in your system for future reference.
When the consumer responds, the message will automatically be associated with that applicant and logged as an activity. New text message alerts will show up as a notification on your Agency Workspace so that you always know when a new message has arrived, no matter where you are in EZLynx.