Claims Download Support comes to EZLynx

Claim tracking is an important part of any agency’s process. The insured’s experience with his or her agent when filing a claim is a significant factor in the relationship. The insured looks to the agent to guide them through the process, answer questions, and help manage expectations. Getting the most up-to-date information from the carrier is an additional burden on the agency’s staff. Claims download alleviates this burden by sending the information directly to EZLynx Management System.

After receiving numerous requests to support downloaded claims at AgentLynx 2017, we are excited to announce that we are implementing full support for claims downloads in our Advanced and Enterprise packages in the coming months!

With this enhancement, you can automatically track and manage claim information, quickly answer questions from the customer’s account, and maintain an overview of your incurred losses.  This feature will automatically update EZLynx Management System with the latest information to give the agent a full picture of the claim status. Claims support is just the latest feature to help your agency increase productivity, serviceability and profitability in EZLynx.

Claims Matching

All claims, manual and downloaded, are listed in the claims transaction page. The look and feel match the policy transactions page with different filters and adjustable columns. The information flows from the carriers to the correct customer and policy for quick access. EZLynx will attempt to match the downloaded claim based on the claim number and policy number, but if we are unable to find the policy, the claim transactions will appear in the unmatched section for you to review.

Claims Downloads Example 1

Summary View

Once the claim is associated to a policy, a summary will display on the customer’s overview page for quick access. The summary displays the most recent information on the claim, adjuster, and payments. This enables anyone with access to the customer to answer questions about the adjuster and payments. Your agency can confidently answer customer questions directly from EZLynx to save time and provide exceptional customer service.

Claims Downloads Example 2

Claim Transaction Details

We provide a detailed view of all the transactions on the policy claim tab. This enables you to see each transaction the carrier sends. We automatically track and calculate the amount paid, reserve, and the incurred loss for each claim as the carrier sends it.

Claims Download Example 3

Supported Carriers

Claims Download will be an additional feature available to all Advanced and Enterprise package customers. Initially, we have claims download support for 48 carriers who send claims to EZLynx:

  • Acuity
  • AnsurAmerica
  • Auto-Owners Insurance
  • Berkley Mid-Atlantic
  • Brethren Mutual
  • Central Mutual
  • Chubb Group
  • Cincinnati Insurance
  • Columbia Ins.
  • Continental Western/Berkley
  • Donegal Mutual
  • EMC
  • Farmers Mutual of NE
  • Frankenmuth Mutual
  • Fremont Ins.
  • Grange Mutual
  • Grinnell Mutual
  • Hanover Ins.
  • Harleysville Mutual
  • Hastings Mutual
  • Jewelers Mutual
  • Liberty Mutual Insurance
  • Loudoun Mutual
  • MetLife Auto & Home
  • Michigan Millers
  • MiddleOak
  • MMG Insurance
  • Nationwide Insurance
  • North Star
  • Northern Neck Ins.
  • Patriot Mutual
  • Pekin Insurance
  • Pioneer State Mutual
  • Quincy Mutual
  • Republic Underwriters
  • Safeco
  • Safety Insurance
  • SECURA Insurance
  • Selective Ins.
  • Service Lloyds
  • Society Insurance
  • Travelers  – Commercial Lines
  • Travelers  – Personal Lines
  • Union Standard/Berkley
  • United Fire & Casualty
  • Utica Mutual
  • West Bend Mutual
  • Westfield Group

Next Steps

If you’d like to participate in the beta for this new feature, you can sign up here. If you simply want to learn more about Claims Downloads or EZLynx Management System, please contact us using the form below.