You may have noticed that we often talk about productivity. Have you ever stopped and asked yourself what productivity truly means for your agency? EZLynx knows how increased productivity can improve your bottom line, and we provide agents with the tools they need to be efficient.
Productivity is the completion of a high volume of tasks, while efficiency refers to how well you use your resources to complete this high volume of tasks in a reasonable amount of time. The two concepts work as two sides of the same coin— to be truly productive, businesses need to maintain a high level of efficiency. Businesses have long recognized two foundational ways to increase productivity: streamline the process and leverage technology. In recent years, researchers identified collaboration as one of the driving forces behind productivity.
Simply working toward common goals with greater transparency helps motivate people to overcome challenges. Today, agencies are recognizing this function and working to improve productivity by changing their company culture, optimizing the work process, and adding technology as an aid.
Building a new culture in the workplace begins by improving the collaborative abilities of each employee. When the proper culture is implemented in an organization, productivity naturally increases as everyone works efficiently to accomplish goals with teams and individuals alike receiving rewards as they are accomplished. Creating this culture does not happen overnight, but through a long-term commitment to a company mission.
Though teamwork is key, a team cannot work together without having a designated space and process through which to accomplish each goal, such as Agency Workspace.
Setting up the proper workflows is the catalyst to increasing your agency’s productivity. Without a defined process, collaboration efforts suffer, but identifying the proper method to accomplish each task as a team can be tricky. Employees need to know what work is completed, what needs to be completed, and who is assigned to each task. This is simple with Agency Workspace. For insurance agents, having a defined process can be crucial to avoiding potential E&O exposure.
We have seen tremendous success for agencies that standardize titles on discussion groupings, label actions, add policy associations, and check accomplished items off of a pre-defined list to ensure that nothing is missed. In addition to these needs, the process needs to be simple enough for group collaboration, while also being thorough enough to protect against mistakes.
While researchers and business experts often provide recommendations related to improving your workflow and adding additional technology in your office, how these solutions will maximize productivity is often a missing link in this equation. Technology should work as a vessel to improve your agency’s productivity. For an insurance agent, this means having a space designed for agents that helps protect agencies against E&O exposure while also allowing the agents to have access to immediate answers when an insured calls.
Recognizing the interwoven role technology, process, and collaboration play in increasing productivity, EZLynx built the Agency Workspace with the unique needs of an agency in mind. Features like the ability to take a note or work a task are available from anywhere in the system, helping agents handle frequent interruptions without losing their place. Notes and tasks are grouped into logical discussions so anyone in the agency can quickly get up to speed on a specific topic for an insured. Creating agency specific labels help track and quickly identify common activities across the organization. For agencies following standardized procedures, creating checklists is a great way to ensure everyone is following the same steps every time.
EZLynx recognizes that technology is not a magic bullet to improve the productivity of your company. Agency Workspace, which is part of EZLynx Management System, provides agents with the tools and framework necessary to create a process that works to allow agencies to maximize efficiency. Utilizing Agency Workspace can substantially improve the collaborative capabilities of your agency, helping you ACCOMPLISH MORE, Faster.