Vonage Unified Communications and Programmable Voice Capabilities to Augment the EZLynx Agency Management System
[LEWISVILLE, TEXAS, September 25, 2020] EZLynx, a leading software solution for independent insurance agencies, is proud to announce that it has partnered with Vonage (Nasdaq: VG) to seamlessly integrate unified communications and programmable voice capabilities into its EZLynx Management System. Designed to empower independent insurance agencies with the ability to streamline their business operations, the addition of the Vonage Business Communications (VBC) unified communications solution and the Vonage Voice API to the EZLynx Management System will enhance the way agents connect with each other and with clients for an overall better experience.
With Vonage, EZLynx customers will have the ability to collaborate more efficiently, stay connected and create richer customer experiences through live interactive voice and video sessions— from anywhere, on a single platform.
The EZLynx Management System’s integration with VBC, with embedded programmable voice via APIs, enables enhanced features such as:
● Customer Profiles – With incoming calls, customer information is automatically pulled up so conversations are productive from the very start.
● Call routing – The ability to designate specific phone numbers for each client’s specific insurance need – life, commercial, auto, etc. – automatically routes call through an automated workflow to the correct areas of the operation.
● Call logging (coming soon!) – Incoming and outgoing calls will be logged as system activities on the client’s record in EZLynx, creating a communication audit trail.
● Call recording (coming soon!) – Calls can be recorded and saved to the client’s record in EZLynx.
“With Vonage, we are helping agents centralize all their customer interactions in the EZLynx platform,” said EZLynx Product Manager Derek Armentrout. “Information lookup, emails, texting, and now voice – it’s all in one place. This type of cloud-based, centralized communication is a growing need for insurance agencies of all sizes.”
“Now more than ever, insurance providers need to provide a personalized experience for their customers, with the ability to connect with them where they feel most comfortable,” said Curt Allen, SVP and Channel Chief for Vonage. “We’re pleased to partner with EZLynx to leverage the power of Vonage solutions with their innovative platform, driving a fully integrated agent experience and helping them to better serve their customers across any channel.”
To begin taking advantage of this new Vonage integration, visit this link.