Boost Customer Satisfaction with a Secure Online Self-Service Portal
Delight your customers and boost your efficiency with EZLynx Client Center™. This online customer self-service portal gives your clients 24/7/365 access to their policy documents and ID cards on any device. Client Center lets your customers print and share confidential documents easily and securely online, request policy changes and view insurance coverages.
Improve Customer Service
Customers can access policy information and documents on mobile devices and online. No mobile app needed.
Keep your insurance agency open to customers 24/7/365 and give them access to their own policies at their convenience.
Rapid Response Time
Activity notifications are instantly sent to your agency when customers electronically request changes.
Give customers the ability to interact with your agency with any method they choose — in person or online. Whether auto, home or business insurance, your clients will appreciate remote access in today’s digital world.
An online client portal reduces general service requests, freeing up time for agents to focus on more significant issues.
Reduce E&O Exposure
Client activities and communication are logged in EZLynx for a clear audit trail.
Each applicant can view a snapshot of their active policies in Client Center.
Document Sharing and ID Access
Easy two-way document sharing with clients ensures that confidential information like claims, dec pages, certificates of insurance, and other policy details are securely transferred and accurately logged in your system. Your auto policyholders can immediately access their auto ID cards to download and print 24/7/365 from PC or mobile.
Policy Change Requests
Don’t waste time on the phone. Allow clients to submit common policy change requests online. A task gets created in EZLynx so that you are sure to follow up.
Add Claims Information or Images
Clients can quickly upload important claims information from their documents or mobile devices, which will be saved directly in EZLynx.
Add Certificate Holders
Gives your more advanced clients the ability to add holders to a shared certificate master themselves.
Clients can request new certificates in seconds, with new requests immediately creating a task in EZLynx.