Working Unresolved Incoming Text Messages

This video is intended for users who are responsible for working unresolved text messages.

When an incoming text message’s number doesn’t match an applicant or matches multiple applicants, the text is designated in your agency’s EZLynx account as Unresolved. In order to provide excellent customer service, it is important to work unresolved text messages regularly.


Leave a Reply

Your email address will not be published.