Why is my “Save & Go To Auto” grayed out?

When entering in a new customer in EZLynx be sure to check the date of birth you have entered. Often we find that agents have entered in the wrong year on the prospect’s date of birth.

If you notice you cannot click “Save & Go To Auto” or “Save & Go To Home” at the bottom of the details page, then the first thing to check is the DOB on the applicant and co-applicant if applicable.

Once you have corrected the DOB field, the options will no longer be grayed out.

Note: Articles older than March 2020 may no longer be relevant

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