Infinity Quoting Error: “Infinity agent code is numeric only”


Quoting error: “Infinity agent code is numeric only, please check your Infinity agent code.”

This error message happens when your Infinity agent code is not incorporated into the username and password you use to log into the carrier website.

The FIX:

Call Infinity at (800) 264-7516.  Explain the error message you are receiving in EZLynx and they will change your carrier login  to include your Infinity agent code.

Next – hover over the Settings icon in EZLynx, and select Carrier Logins.  Update the Infinity login, then resubmit your quote and Infinity will return a successful quote.

Share this information with the other EZLynx users in your office while you’re at it!

Receiving the “Unable to initiate Personal Lines quoting on the carrier website” error?

Are you receiving the “Unable to initiate Personal Lines quoting on carrier web site”error?

This error message can be caused by two things:

1)  The carrier username and password set in EZLynx is no longer valid. Go to the carrier site by clicking the logo for the carrier and test your credentials. If correct, Go to the Settings tab, click Carrier Logins and update the login with a valid username and password. Then resubmit the quote.


2)  An incorrect agent code is entered on the Carriers tab in the application. Essentially, the carrier is unable to start the quoting process because it does not recognize the agent code being used.  Go to the Carriers tab of the auto and/or home application in EZLynx. If the Agent Code for the carrier is incorrect, update it and resubmit the quote.

Receiving the “Unable to login to carrier website” error?

The “Unable to login to carrier website” error usually means there is one of two problems with the Carrier Login that is set in EZLynx.

1)  Be sure you can log directly onto the carrier’s website with your current username and password.  Type the password yourself instead of letting it automatically pre-fill.  Once you’re able to log directly onto the carrier site, check that the same username and password is set in EZLynx by going to the Settings tab, then Carrier Logins.

carrier logins in settings


2)  The Carrier Login only needs to be set as Default – setting the default covers all rating states.  If a state is set, click the Edit button next to the state setting, then click Clear.After fixing one of these issues, resubmit for a successful quote.