EZtip: When to Use State Specific Logins in EZlynx

If you are appointed in multiple rating states, you have probably noticed a checkbox labeled, “State Specific Logins” on the Carrier Logins page in EZLynx.


If you have just one carrier username and password for all of your rating states, just set the  “Default” setting in EZLynx. It will cover you for all your rating states, and avoid the need to update passwords multiple times in EZLynx when your password changes on the carrier site.

Alternatively, if you have a different username and password for the carrier, then check the “State Specific Logins” box. All available rating states for your agency appear, then you can click Set next to the appropriate one.

See below:


To delete a state-specific credential already set in EZLynx, select “Clear”.



Receiving the “Unable to login to carrier website” error?

The “Unable to login to carrier website” error usually means there is one of two problems with the Carrier Login that is set in EZLynx.

1)  Be sure you can log directly onto the carrier’s website with your current username and password.  Type the password yourself instead of letting it automatically pre-fill.  Once you’re able to log directly onto the carrier site, check that the same username and password is set in EZLynx by going to the Settings tab, then Carrier Logins.

carrier logins in settings


2)  The Carrier Login only needs to be set as Default – setting the default covers all rating states.  If a state is set, click the Edit button next to the state setting, then click Clear.After fixing one of these issues, resubmit for a successful quote.




Why Does My Username and Password Work on the Carrier Site, but Not in EZLynx?

First, go directly to the carrier site, and log in there. Be sure to enter the password, and not allow it to pre-fill for you. If the login does not work at the carrier site, it will not work in EZLynx.  If the carrier site displays a message that your password is about to expire, you will need to go ahead and update the password, then set the new information in EZLynx.

Once you are able to log directly into the carrier site, go to the Settings tab in EZLynx, then Carrier Logins. Simply click the Clear button, then Add/Set and enter your carrier username and password. Once you have a successful login set, which is indicated by a green checkmark, you can submit quotes to the carrier.