Support

How to add a CNAME Record to my Domain

If your agency uses a custom domain name (e.g. example.com) as part of your email address (e.g. agent@example.com), it is now possible to use your unique email address with our email campaigns tool.

This doesn’t mean we will host your email.  Instead, you will be able to give our system permission to send emails that use your email address as the ‘from’ address (even though we aren’t your email provider) so that your recipients are less likely to think the email they received is spam.

In order to do this, you must have control of the custom domain that you use with your email account so that you can add some records that indicate to other email providers that we are allowed to send out emails using your domain. This means that this feature won’t work with a third-party email address like you@gmail.com, since you don’t actually own the gmail.com domain.

In order to access this feature, agency admins that have our EZLynx Communication Center product can contact support@ezlynx.com to be able to configure these advanced settings.

Adding the Record

Once you have added your domains to your account in EZLynx, we will provide you with some unique records that need to be added to your domain.  These records are called CNAMEs, and they act as an alias.

Each registrar (the company that you used to purchase your custom domain) handles the process of adding CNAMEs differently, but the general process is the same.

1. 1. Log in to your account

   2. Find your domain

   3. Choose the option to edit DNS and/or add a CNAME record.

   4. Enter the new records provided by EZLynx

   5. Save

We will update this article with more details as this new feature becomes available.