We are excited to announce that MMS support for our EZLynx Text Messaging product will be available in the coming weeks. Available as part of our EZLynx Communication Center bundle, with EZLynx Text Message your agency is provided with a unique local phone number that you can use to send and receive SMS and MMS text messages directly from EZLynx.
If you already have EZLynx Text Messaging, you should have received an email from us about some changes required to take advantage of this new feature. We will continue to stay in touch with you directly about this process. You can contact [email protected] directly if you have any questions about the migration process.
In addition to support for multimedia messages, we have added notification management and branch support features, allowing for number sharing and greater control over who receives alerts upon incoming messages. Let’s take a look!
Send and Receive Multimedia Messages (MMS)
When you receive a multimedia message, the message will be displayed in the Sent & Received log as usual. However, the message will also indicate that it contains a number of attachments.
Click to view the included media and you will be able to preview the attachments right there on the page. Easily download or save the attachments to the applicant’s document library in EZLynx.
Sending multimedia messages is extremely easy. You will notice new options on the ‘Send Text Message’ window that will allow you to either upload attachments or select from the applicant’s document library.
This first version includes support for the universally accepted multimedia message file types, which includes most images, videos, audio files.
Manage your Text Message Notification Preferences
This upcoming update will also add a new tab to the Text Messaging Settings area. This settings page is already accessible to users with the appropriate permission by hovering over the Communication Center menu and selecting Settings under the Text Messaging section. This page will soon include an additional tab called Notification Rules that will allow you to configure how your organization, or your branch organizations, will receive alerts for incoming text messages.
For those with a single location, you can simply jump right in to configuring the notification preferences for your users. For agencies with branches, you can choose to configure notification rules for each of your locations.
For agencies with multiple locations, it will also be possible to share the EZLynx Text Messaging Number assigned to your primary location with your branch locations as well, allowing all text message communications to flow through a single number. Incoming messages will still be routed to matching applicants at the branch, while unmatched messages can be managed at the main office.
We are very excited about the possibilities in store for our text messaging solution. We have more enhancements planned for later this year that will make it easier than ever to communicate effectively and efficiently with you prospects and clients from EZLynx.
If you would like to learn more about EZLynx Communication Center, Text Messaging, or about what new features we plan to add later this year, please do not hesitate to contact us below.