Nothing impacts your agency’s health like customer retention rates.
Even with new clients coming in, you still need to have a strategy for keeping existing customers if you want your book of business to grow. EZLynx makes it easy to stay on top of renewals with a comprehensive, proactive approach to retention that works for your entire insurance agency.
How can EZLynx help you manage renewals?
Our patented customer retention software prioritizes at-risk policies, summarizes premium-bearing changes, and automates follow-ups so you can touch 100% of renewals.
- Centralize your view on all renewals
- Instantly compare current and renewal policies to identify any changes
- Automate remarketing workflows to kickstart renewals
The value of using EZLynx to handle renewals
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Manage renewals in one place
Manage renewals in one place
With EZLynx, you can investigate premium changes, proactively communicate with policyholders, and manage renewals in one location.
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Gain insight into every policy renewal
Gain insight into every policy renewal
EZLynx summarizes premium-bearing changes between the insured’s current policy and the carrier’s renewal offer. You can dig deeper with a side-by-side comparison highlighting all the pertinent differences. This means no more manually comparing dec pages.
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Identify and prioritize at-risk policies
Identify and prioritize at-risk policies
Predictive analytics risk models pinpoint clients most at risk because of premium increases and flag them to you so you can focus your efforts on those customer interactions.
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Autopilot the remarketing process
Autopilot the remarketing process
Automated Renewal Quoting automatically retrieves remarketed rates for at-risk renewals and displays them alongside the renewing policy details for quick premium comparison. This saves you up to 15 minutes of manual effort per renewal.
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Automate renewal touchpoints
Automate renewal touchpoints
You can pre-configure renewal workflows to automatically email lower-risk clients, reassuring them that their policy is in line with the market rate and you’re available to chat further. Automating this stage of the renewal process lets you look out for customers' needs without increasing staff.
The impact EZLynx has on retention
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5X
More costly to acquire a new customer than to retain one
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8 Points
Higher customer retention is experienced by agencies using EZLynx
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15 Minutes
Are saved per renewal using Automated Renewal Quoting
Real insurance agents trust EZLynx
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“One of the features that I think helps agencies the most is Retention Center. The reason I say that is because Retention Center helps you streamline the whole renewal process of knowing where you need to focus your attention the most.”
Principal, Reed Insurance
Resources
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Customer Success Workshop: Getting the Most Out of EZLynx Retention CenterLearn best practices for using EZLynx Retention Center to simplify renewal workflows and maximize retention.
Watch Now
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How to Maximize Retention: An EZGuideLearn about the tools and tactics you can use to increase retention, even in the toughest market.
Read Now
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7 Retention Hacks to Lock in Your Book of BusinessWatch this on-demand webinar to learn the top 7 strategies for eliminating churn and driving renewals.
Watch Now
Resources
-
Customer Success Workshop: Getting the Most Out of EZLynx Retention Center
Learn best practices for using EZLynx Retention Center to simplify renewal workflows and maximize retention.
Watch Now
-
How to Maximize Retention: An EZGuide
Learn about the tools and tactics you can use to increase retention, even in the toughest market.
Read Now
-
7 Retention Hacks to Lock in Your Book of Business
Watch this on-demand webinar to learn the top 7 strategies for eliminating churn and driving renewals.
Watch Now