Highlights from Applied Net 2025: Transforming Agencies with EZLynx Innovations

We had an incredible time at Applied Net 2025, where innovation, learning, and collaboration took center stage for EZLynx® users. With over 350 EZLynx customers in attendance and over 50 enthusiastic EZLynx team members on-site, it was the perfect space to connect, share ideas, and learn together.

The conference featured more than 25 learning sessions tailored specifically for EZLynx customers, meaning if you attended, there’s a good chance you walked away with new strategies and ideas to enhance your agency. The best part? Attendees could explore the EZLynx Zone and engage in roundtable and one-on-one personalized training with the team.

Connecting with our community is always rewarding, but we’re just as excited about the innovations that took center stage at the conference this year. From tackling commercial lines challenges to rolling advanced AI features, modern client engagement tools, and upgraded sales pipeline customizations, we’ve worked hard to address the most pressing needs of our users.

With that in mind, let’s dive into the amazing new solutions designed to make agency life easier, faster, and more productive across the board.

Tackling the Challenges of Commercial Lines

Let’s talk commercial lines, often a pain point for agencies. At Applied Net, we were thrilled to unveil a new commercial line application and submission workflow that transforms the way agencies handle submissions.

We’ve zeroed in on the common issues faced by agents and introduced a single-stream submission workflow that makes the entire process so much easier. It clearly outlines what data agents need to gather, which is a game-changer for those who are just getting started with commercial lines. Meanwhile, seasoned agents benefit from faster submissions.

On top of that, the system leverages Applied Book Builder to recommend coverages that ensure your clients get offerings that are tailored to their needs. Plus, with embedded commercial rating, agents can immediately determine if a risk is ratable directly within the workflow! And if it’s not? Don’t worry. EZLynx automatically fills out all the necessary forms with the provided data, so they’re ready for carriers. Talk about saving time and reducing headaches!

Game-Changing New AI Features

We’re bringing the future to you with AI-powered tools in EZLynx Virtual Assistant (EVA™) that are here to make your life easier.

Imagine your inbox magically giving you email summaries. EVA now condenses email threads and client communication history into simple, digestible snippets that you can access directly from Outlook or Gmail. It's like having a helpful assistant who knows exactly what you need!

That’s not all. Our new after-hours text replies mean you can set EVA to reply to customer inquiries after hours. This keeps the conversation moving 24/7 while allowing agents to respond directly to clients when they’re available during business hours.

We’re also beta testing a truly exciting feature: EVA will soon be able to autofill quote applications using AI. Whether it’s pulling data from PDFs, handwritten notes, or even voice recordings, this tool will save you so much time while reducing errors.

Making Sales Pipeline Management a Breeze

Good news! We’ve enhanced the way you manage your sales pipeline, providing independent agencies with smarter tools in our insurance CRM software to elevate processes to the next level.

First up, the new guided workflow for lead importing streamlines the process of bringing new prospects into your system. With built-in smart filtering and duplicate detection, messy lists are a thing of the past. Once your leads are in, our customization tools let you tailor pipelines with custom stages and labels. Want to organize by line of business, geography, producer, or specific focus areas? Go for it. It’s all in your hands!

And because team morale is everything, we introduced the sales celebration feature. Now, anytime a team member closes a deal, they’ll get a congratulatory banner in the system in real-time. It’s a fun and impactful way to keep everyone motivated and feeling appreciated while boosting your agency’s success.

Building Better Client Relationships

Client engagement has evolved, and EZLynx is helping agencies stay ahead with modern tools that keep communication personal and effective.

For email marketing enthusiasts, campaign creation is now simpler than ever. We’ve added a streamlined workflow and a new performance dashboard, so you can easily launch targeted campaigns and track results like a pro.

For those personal touches, our enhanced text messaging features allow automatic insertion of client details like their name or their assigned producer. This makes your outreach feel genuine without extra effort.

To top it all off, we’ve introduced a one-click Google Review request tool, making it super easy for your clients to leave glowing feedback about your agency. With just a text or an email, you’re on your way to building a stellar online reputation and stronger relationships with your clients.

Empowering Agencies with Expanded Training

At EZLynx, we believe that when our users thrive, we thrive too. That’s why we’ve taken our training experience to the next level.

We’re rolling out a personalized onboarding experience for new users, making sure everyone starts off on the right foot. And for ongoing learning, our expanded training options now include online tutorials, webinars, and forums, carefully designed to fit your schedule and preferred learning style.

One of our most exciting new training tools is EVA-led guidance. With AI-driven assistance, EVA will guide you through how to use the EZLynx platform, answering questions and making sure you’re getting the most out of every feature. It’s like having a digital coach by your side when you need it most.

Closing Thoughts on This Year’s Applied Net

Applied Net 2025 brought both innovation and inspiration to the EZLynx community, showcasing new insurance agency software that simplifies processes, saves time, and helps businesses thrive. From smarter workflows to AI tools, personalized client engagement features, and expanded training opportunities, EZLynx continues to deliver technology designed for agencies like yours.

We’re proud to be your partner in transforming the way you work, communicate, and grow. If you didn’t make it to the conference, don’t worry; there’s still so much to explore.

Visit EZLynx.com to learn more about our newest features and promotions, and pave the way for your agency’s success!