The time and money required to keep an existing customer is often much less than the investment required to get a new customer, especially when it comes to purchasing insurance through you. With an existing customer, all you need to do is keep them happy and make it easy for them to get what they need from you, and they’ll likely keep renewing their insurance policies year after year. Therefore, it makes sense that you would invest in the infrastructure needed to keep your current customers happy.
These days, people are very well connected, and they expect around-the-clock access to their insurance information. In fact, many of your customers probably don’t even bother to keep paper copies of their policy documents, but assume they’ll be able to access the information electronically when they need it. If they can’t, they probably won’t be happy about having to wait for business hours so they can call you and get the information they’re looking for. That’s why we designed our EZLynx Client Center as a way for you to provide 24/7 access to the tools and information your customers want.
Some of the most notable features and benefits of our EZLynx Client Center include:
- Secure login with a patent-pending technology that eliminates the need to remember a password while maintaining the security that emails and faxes can’t offer.
- Comprehensive customer self-service portal that allows individuals to view policy documents, print insurance ID cards, and submit change requests to adjust deductibles or policy limits.
- Seamless integration with the EZLynx Management System so all of the change requests are entered as tasks for you to complete in your management dashboard, ensuring nobody falls through the cracks.
- Easy access to the information that people need most so they’re less likely to call and disrupt your day. Instead, you can handle any tasks on your own time and schedule.
All of this information is right at your customers’ fingertips because it’s easy to integrate the EZLynx Client Center with your existing website. Even better, our EZLynx Agency Websites are designed for a seamless flow into the customer self-service section through the secure login system, giving your whole website a cohesive appearance. When you use our whole suite of products, you’ll find that you’re able to provide a superior level of service to your customers to keep them happy and improve customer loyalty and retention.
Take a minute to picture your day without the frantic phone calls and emails from customers trying to find policy documents, ask questions about their coverage, or make changes to their policy. Not only does our customer self-service portal eliminate many of these interruptions, but it also makes your customers happy, and happy customers tend to be the ones who stick with you!