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Data Conversion Specialist

Lewisville, Texas

A data conversion specialist is responsible for taking a new or existing customers data from a previous management system to EZLynx management system. You will be the first point of contact for all communication with the customer and internal teams. The role is designed to set the agent up for success in EZLynx and convert their data through a clearly defined process.

Essential Duties:

  • Prioritize multiple projects and tasks to ensure completion of all projects on time;
  • Define scope of projects in collaboration with Senior Management;
  • Establish project plan: define project scope, monitor activities, and secure the necessary resources and plans;
  • Facilitate customer training, communication, and assistance in completing necessary tasks on time;
  • Drive project execution: track project activities, monitor and handle changes, conflicts and resolutions;
  • Review data content and successfully relay questions to the customer and answers to India accurately and on time;
  • Main point of contact for all client communication;
  • Ability to convey messages, concerns, and tasks effectively to all parties.

Qualifications:

  • 2 years' experience in project coordination, data conversion, data integration or data migration
  • 2 year experience in a customer facing role
  • Associated degree in Computer Science or related field, Bachelor's preferred
  • Experience in importing and exporting database files from multiple sources
  • SQL Server & Access Database Management experience
  • Advanced skills in Microsoft Office Suite, especially Excel
  • Strong analytical skills with the ability to problem solve, take initiative and develop creative solutions
  • Excellent communication, customer issue facilitation and resolution, decision making skills
  • Ability to well in a high pressure environment
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IT Helpdesk Administrator

Lewisville, Texas

This position will be part of a team responsible for supporting IT operations, infrastructure and security. The position will be responsible for monitoring application errors, security events, escalations, and be the first point of contact for internal user’s desktop support needs. Additionally, will help develop and maintain documentation/procedures for best in class technology support for the Company’s internal customer base.

Essential Duties:

  • Provide monitoring and support for all Information Technology and security products and services. Support may include answering questions, troubleshooting problems, sharing event correlation data with customers regarding software or hardware functionality, and communicating escalation policies;
  • Determine the most effective manner to resolve customer's technical issue. Engage in research and in-depth troubleshooting to resolve technical issues, consulting other teammates when necessary;
  • Elevate complex and/or high priority problems to the appropriate support groups for resolution;
  • Develop and maintain technical documentation/training protocol on Knowledgebase; conduct special user training as required;
  • Help update and maintain data in IT asset management software;
  • Provide Tier 1 desktop technical support and guidance to end users, including but not limited to:
    • Triage support tickets submitted via the Help Desk Ticket System
    • Software installation and application support
    • Set up, configure and migrate users to new PCs
    • Troubleshooting printer issues and resolving difficulties
    • Perform PC hardware and software upgrades when necessary
    • Record customer and problem information in Ticket system. Update tickets with appropriate journal entries of activities and, upon completion of the job, close tickets with resolution detailed in the system.
  • Communicate all issues and/or ongoing developments that may impact service quality to Manager of IT Services ;
  • Complete other special IT projects as assigned.
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Business Analyst

Lewisville, Texas

Primary responsibilities are research, analysis and documentation of business requirements, user stories, use cases, user interfaces, defect management and other product lifecycle specifications. The position will support efforts to improve processes and analyze business statistics to provide decision support for feature development. Will work as a liaison among stakeholders to understand the structures, policies and operations as well as work cross-functionally with product engineering, QA, business operations and external stakeholders to build customer facing solutions for the insurance industry.

The company offers an excellent casual work environment, competitive benefit package to include medical, dental, vision, life, disability, 401(k) and opportunity for profit sharing and bonus.

Qualifications:

  • 3+ years of experience as a business analyst in commercial insurance a must
  • Extensive knowledge of waterfall and agile development cycles
  • Excellent writing skills
  • Proficient in oral and written communication, listening, and interpersonal skills
  • Strong initiative and attention to detail
  • Ability to research, analyze, and synthesize information
  • Proficient planning, organizational, and time management skills with the proclivity to follow-up and follow through
  • Successful at transforming information from multiple sources into both high-level and detailed system specifications
  • Organizational, analytical, and product management skills with the ability to interact professionally with a diverse group of customers, executives, managers, and subject matter experts
  • Ability to create workflow diagrams and entity relationships with an understanding of Database schemas
  • Aptitude to work independently to define concepts with minimal direction
  • Expert knowledge of Microsoft Office Suite. Knowledge of Microsoft Visual Studio a plus
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ASP.Net Front-End Developer

Lewisville, Texas

The ideal candidate will have a passion for innovation and learning, and exhibit a demonstrable ability to get things done. We are looking for leaders who are craftsman and who enjoy writing highly discoverable, easy to understand code that is extensible and maintainable. You will work in an Agile environment on a small team, alongside friendly, supportive, and collaborative team-members who share a passion for innovation. You will work on a highly scalable web application that supports thousands of daily users and 1+ million page hits.

Requirements:

  • 2+ years of front-end and web development experience
  • 2+ years of experience in .NET technology development
  • Bachelor’s degree in Engineering, Computer Science or related concentration
  • Must be experienced in Web application development using .NET

Skills:

  • ASP.NET MVC, ASP.NET Web API, C#
  • Object Oriented programming
  • Front-end development skills with AngularJS, HTML, CSS, JavaScript, JQuery
  • SQL and MongoDB or similar NoSQL
  • Must possess strong analytical, logic, oral and written communication skills, with the ability to work both individually and collaboratively with team members, professional staff, and vendors in support of different project initiatives
  • Skilled in Git, TDD and NodeJS preferred
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Customer Care Specialist I

Lewisville, Texas

Multiple Customer Service Representatives needed to assist customers with product questions and issues regarding software setup, hardware, or other technical issues with any of our products. Provide friendly, knowledgeable, and efficient customer service via telephone, and email. Technical and organizational skills, ability to work in a fast paced team environment while maintaining a positive attitude are a must!

Essential Duties:

  • Initiate and solve complex technical issues using an incident management system and escalate accordingly;
  • Field incoming help requests and provide telephone and email support to end users;
  • Provide effective, efficient customer service in a professional and courteous manner;
  • Prioritize, respond and follow up on issues where information is readily available or standard procedures/processes exist ;
  • Collaborate with other members of the Help Desk to analyze and respond to technical problems;
  • Escalate issues to the proper level/area of support/development when necessary.

Qualifications and Education:

  • Two years' of customer service experience
  • Experience within a call center setting
  • Any accounting experience a plus
  • High school diploma required (Associates or Bachelor's degree in Accounting or Finance preferred)

Skills:

  • Proficient in Microsoft applications (Office, Word and Excel)
  • Ability to multi-task in a fast paced environment
  • A team player with the ability and desire to listen, learn, accept responsibility and cooperate with others to accomplish goals
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Questions?
Visit the Support Center,
or get in touch:

  • : (877) 932-2382
  • : (972) 874-8910