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Accounts Receivables Specialist

Lewisville, Texas

The person should be detailed oriented and will be responsible for verifying provider agreements, ensuring vendor billing/invoicing is accurate. Must maintain a professional and courteous attitude while assisting our clients by phone or email.

Essential Duties:

  • Posts, updates and reconciles accounts;
  • Setting up vendors in system and taking vendor inquiries about payments;
  • Prepare routine reports of delinquent or problem accounts;
  • Provide verification of payments to customers;
  • Ensures timely payments of vendor invoices

Qualifications:

  • Two years accounts receivable experience
  • A demonstrated aptitude and willingness to learn new software/applications is needed for this position
  • Proficient with Microsoft Office Applications with excellent Excel skills
Apply for this position

IT Helpdesk Administrator

Lewisville, Texas

This position will be part of a team responsible for supporting IT operations, infrastructure and security. The position will be responsible for monitoring application errors, security events, escalations, and be the first point of contact for internal user’s desktop support needs. Additionally, will help develop and maintain documentation/procedures for best in class technology support for the Company’s internal customer base.

Essential Duties:

  • Provide monitoring and support for all Information Technology and security products and services. Support may include answering questions, troubleshooting problems, sharing event correlation data with customers regarding software or hardware functionality, and communicating escalation policies;
  • Determine the most effective manner to resolve customer's technical issue. Engage in research and in-depth troubleshooting to resolve technical issues, consulting other teammates when necessary;
  • Elevate complex and/or high priority problems to the appropriate support groups for resolution;
  • Develop and maintain technical documentation/training protocol on Knowledgebase; conduct special user training as required;
  • Help update and maintain data in IT asset management software;
  • Provide Tier 1 desktop technical support and guidance to end users, including but not limited to:
    • Triage support tickets submitted via the Help Desk Ticket System
    • Software installation and application support
    • Set up, configure and migrate users to new PCs
    • Troubleshooting printer issues and resolving difficulties
    • Perform PC hardware and software upgrades when necessary
    • Record customer and problem information in Ticket system. Update tickets with appropriate journal entries of activities and, upon completion of the job, close tickets with resolution detailed in the system.
  • Communicate all issues and/or ongoing developments that may impact service quality to Manager of IT Services ;
  • Complete other special IT projects as assigned.
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Network Engineer

Lewisville, Texas

EZLynx is expanding our IT team! We are looking for an innovative and forward-thinking team player that will maintain networking SLAs within the enterprise environment. The Network Engineer will work directly with implementation, testing, deployment and integration of network systems; engineering enterprise data, voice and video networks; maintaining a secure transfer of data to multiple locations via internal and external networks; providing high-level support and technical expertise in networking technology, including LAN/WAN hardware, routers and switches; and troubleshooting and resolving LAN/ WAN performance, connectivity, and related network problems.

In This Role You'll:

  • Configure, deploy, and maintain routers, switches, and other network devices
  • Works on design, implementation, and support activities for network switches, routers, infrastructure cabling and wireless solutions
  • Acts to resolve technical issues including network down, intrusion, and performance. Must consistently demonstrate solid analytical and troubleshooting skills
  • Monitors network for potential performance and availability issues
  • Prepares required network documentation to aid in troubleshooting, disaster recovery practices, security initiatives, and cross-training
  • Experienced with performing root cause analysis, risk identification, and risk mitigation
  • Respond to, troubleshoot, resolve, and escalate network-related incidents and problems
  • Keeps current on network technology issues through seminars, publications and self-education on an on-going basis
  • Direct projects / teams comprised of IT technical experts and business representatives
  • Provide Systems Maintenance request and test plans. This includes making recommendations for standards
  • Participation in maintenance windows and on-call rotation
  • Builds support documentation
  • Attend and actively participate in regular meetings.
  • On call 24/7 Support, if needed
  • Other duties as needed

Here's What You Bring:

  • Networking Experience -VLAN , Routing Tables
  • Hardware – Routers, Switches, Firewalls – Sonicwall, Fortigate, Cisco
  • Switches, routers, firewalls, VPN concentrators, wireless access points and controllers
  • Firmware patches
  • Network monitoring tools (SolarWinds)
  • LAN/WAN access
  • Internet access - Secure URL filter (Websense)
  • Site to Site VPNs
  • IDS/IPS
  • Vulnerability scanner
  • System backup and recovery
  • BGP, OSPF, MPLS, IPSec, 802.11 a/b/g/n/ac

Desired Skills:

  • Managing Antivirus
  • SQL Server backups
  • Cloud base computing -Office 365, Azure, AWS
Apply for this position

Data Conversion Supervisor

Lewisville, Texas

This position will lead, plan and deliver small to large scale data conversion projects within a defined portfolio. The Data Conversion Supervisor has overall accountability of delivering conversion projects on time while meeting quality, schedule and cost objectives using the organization's standard processes.

Essential Duties:

  • Effectively lead and manage a team of Conversion Specialists
    1. Take full ownership of projects and remove roadblocks for all team members
    2. Lead team meetings and capture the minutes to include key decisions.
    3. Coordinate and communicate with customer and Conversion Specialists to ensure timely delivery of requirements & tasks to development team;
    4. Anticipate and manage deviations from the project’s schedule, evaluate alternative solutions and take appropriate actions to avoid or mitigate these deviations;
  • Participate in pre-sales technical consultations as needed
    1. Work actively with sales team actively to be an effective arm of sales team for closing of sales
  • Effectively engage and collaborate with Developers, Conversion Specialists and Customers from kickoff to conversion completion;
    1. Work with the development team leads to ensure development timelines are met;
  • Productivity
    1. Create & maintain quality executive level status reports, create and deliver monthly status presentations to Executive team and provide periodic and ad-hoc projects status updates to Operations Manager & the Executive team;

Qualifications:

  • 3 years' experience managing software development projects
  • 3 years' leadership experience
  • Bachelor’s degree in Computer Science, Engineering, Project Management, Business Administration or related field
  • Insurance industry experience preferred
  • Prior data conversion experience is a plus

Skills:

  • Strong communication skills with customers
  • Experience in managing multiple projects simultaneously
  • Experience with MS Project and related Project Management tools
  • Excellent skills in facilitation, organization, attention to detail and multi-tasking
  • Communicate precisely and clearly, both orally and in writing, with people at all levels with a strong command of the English language
  • Strong analytical, estimating, and problem solving skills
  • Experience with JIRA is a plus
Apply for this position

Business Analyst

Lewisville, Texas

Primary responsibilities are research, analysis and documentation of business requirements, user stories, use cases, user interfaces, defect management and other product lifecycle specifications. The position will support efforts to improve processes and analyze business statistics to provide decision support for feature development. Will work as a liaison among stakeholders to understand the structures, policies and operations as well as work cross-functionally with product engineering, QA, business operations and external stakeholders to build customer facing solutions for the insurance industry.

The company offers an excellent casual work environment, competitive benefit package to include medical, dental, vision, life, disability, 401(k) and opportunity for profit sharing and bonus.

Qualifications:

  • 3+ years of experience as a business analyst in commercial insurance a must
  • Extensive knowledge of waterfall and agile development cycles
  • Excellent writing skills
  • Proficient in oral and written communication, listening, and interpersonal skills
  • Strong initiative and attention to detail
  • Ability to research, analyze, and synthesize information
  • Proficient planning, organizational, and time management skills with the proclivity to follow-up and follow through
  • Successful at transforming information from multiple sources into both high-level and detailed system specifications
  • Organizational, analytical, and product management skills with the ability to interact professionally with a diverse group of customers, executives, managers, and subject matter experts
  • Ability to create workflow diagrams and entity relationships with an understanding of Database schemas
  • Aptitude to work independently to define concepts with minimal direction
  • Expert knowledge of Microsoft Office Suite. Knowledge of Microsoft Visual Studio a plus
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ASP.Net Front-End Developer

Lewisville, Texas

The ideal candidate will have a passion for innovation and learning, and exhibit a demonstrable ability to get things done. We are looking for leaders who are craftsman and who enjoy writing highly discoverable, easy to understand code that is extensible and maintainable. You will work in an Agile environment on a small team, alongside friendly, supportive, and collaborative team-members who share a passion for innovation. You will work on a highly scalable web application that supports thousands of daily users and 1+ million page hits.

Requirements:

  • 2+ years of front-end and web development experience
  • 2+ years of experience in .NET technology development
  • Bachelor’s degree in Engineering, Computer Science or related concentration
  • Must be experienced in Web application development using .NET

Skills:

  • ASP.NET MVC, ASP.NET Web API, C#
  • Object Oriented programming
  • Front-end development skills with AngularJS, HTML, CSS, JavaScript, JQuery
  • SQL and MongoDB or similar NoSQL
  • Must possess strong analytical, logic, oral and written communication skills, with the ability to work both individually and collaboratively with team members, professional staff, and vendors in support of different project initiatives
  • Skilled in Git, TDD and NodeJS preferred
Apply for this position

Customer Care Specialist I

Lewisville, Texas

Multiple Customer Service Representatives needed to assist customers with product questions and issues regarding software setup, hardware, or other technical issues with any of our products. Provide friendly, knowledgeable, and efficient customer service via telephone, and email. Technical and organizational skills, ability to work in a fast paced team environment while maintaining a positive attitude are a must!

Essential Duties:

  • Initiate and solve complex technical issues using an incident management system and escalate accordingly;
  • Field incoming help requests and provide telephone and email support to end users;
  • Provide effective, efficient customer service in a professional and courteous manner;
  • Prioritize, respond and follow up on issues where information is readily available or standard procedures/processes exist ;
  • Collaborate with other members of the Help Desk to analyze and respond to technical problems;
  • Escalate issues to the proper level/area of support/development when necessary.

Qualifications and Education:

  • Two years' of customer service experience
  • Experience within a call center setting
  • Any accounting experience a plus
  • High school diploma required (Associates or Bachelor's degree in Accounting or Finance preferred)

Skills:

  • Proficient in Microsoft applications (Office, Word and Excel)
  • Ability to multi-task in a fast paced environment
  • A team player with the ability and desire to listen, learn, accept responsibility and cooperate with others to accomplish goals
Apply for this position

Questions?
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or get in touch:

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  • : (972) 874-8910